Terms of Service
Effective Date: 01-08-2025
Company: Saysri.ai Private Limited, Tamil Nadu, India
1. Acceptance of Terms
By accessing, subscribing to, or using the services, products, or platforms of Saysri.ai Private Limited (“Saysri.ai,” “we,” “our,” “us”), you (“Customer,” “User,” “Client”) agree to be bound by these Terms of Service (“Agreement”).
If you are entering this Agreement on behalf of a business or entity, you represent that you have the authority to bind that entity.
2. Services
Saysri.ai provides:
AI-Powered Products for FinTech, HRTech, and enterprise automation
Custom Enterprise Solutions — from design to deployment
APIs and SaaS Platforms for automation, analytics, and compliance
We may enhance, modify, or discontinue services at any time with reasonable notice.
3. Service Level Agreement (SLA)
We commit to:
99% uptime per calendar month, excluding scheduled maintenance and force majeure events
Response Times: Critical issues within 4 business hours; High severity within 8 business hours
Support Availability: Business hours IST, with enterprise support packages available
If we fail to meet SLA commitments, clients may receive service credits, not monetary refunds.
4. Client Obligations
Clients agree to:
Provide accurate information and necessary access for service delivery
Maintain confidentiality of login credentials
Ensure compliance with data protection laws when sharing customer or employee data
5. Data Ownership & Privacy
Client Data: Customers retain ownership of all data provided.
License to Process: Client grants Saysri.ai a limited, revocable license to process data solely for service delivery.
Confidentiality: Both parties agree to safeguard proprietary and sensitive information.
Compliance: We comply with Indian IT Act, 2000, GDPR (if applicable), and global enterprise data standards.
6. Intellectual Property
Saysri.ai IP: All software, algorithms, logos, and documentation remain our property.
Client IP: Client retains ownership of all business-specific content and data.
Restrictions: Clients may not reverse-engineer, resell, or replicate our technology.
7. Payments & Fees
Fees are defined in the signed Master Service Agreement (MSA) or Subscription Plan.
Invoices are due within 30 days of receipt unless otherwise agreed.
Late payments may result in service suspension and 1.5% monthly late fee.
8. Warranties & Disclaimers
We warrant that services will be delivered with reasonable skill and care.
We do not warrant uninterrupted, error-free service.
Except as expressly stated, services are provided “as-is.”
9. Limitation of Liability
Neither party is liable for indirect, incidental, or consequential damages.
Our total liability is capped at 12 months of fees paid by the client prior to the claim.
10. Indemnification
Clients agree to indemnify Saysri.ai against third-party claims arising from:
Misuse of services
Non-compliance with laws or regulations
Breach of client obligations (including data accuracy and legality)
Saysri.ai indemnifies the client against third-party IP infringement claims related to our technology.
11. Compliance & Legal Use
Clients must not use services for unlawful, fraudulent, or malicious purposes.
In regulated industries (e.g., finance, HR), clients are responsible for ensuring compliance with sector-specific laws.
We may suspend accounts engaged in prohibited activities.
12. Termination
Either party may terminate with 30 days’ notice.
Immediate termination applies for:
Non-payment
Material breach of terms
Misuse of services
Post-termination, client data will be returned or deleted upon request within 30 days.
13. Force Majeure
Neither party shall be held liable for failure to perform obligations due to causes beyond reasonable control, including natural disasters, cyber-attacks, or government actions.
14. Governing Law & Jurisdiction
This Agreement is governed by the laws of India.
Exclusive jurisdiction lies with the courts of Tamil Nadu, India.
Disputes may first be resolved via arbitration under the Arbitration and Conciliation Act, 1996, in Chennai, India.
15. Amendments
Saysri.ai reserves the right to update these Terms. Changes will be effective upon posting or official notification to clients.
16. Contact Us
Saysri.ai Private Limited
Tamil Nadu, India
